e-Government (from
electronic government, also known as e-gov, digital government, online government or in a certain context transformational government) refers to government’s use of
information technology to exchange information and services with citizens, businesses, and other arms of government. e-Government may be applied by the
legislature,
judiciary, or
administration, in order to improve internal efficiency, the delivery of public services, or processes of democratic
governance. The primary delivery models are Government-to-Citizen or
Government-to-Customer (G2C),
Government-to-Business (G2B) and
Government-to-Government (G2G) & Government-to-Employees (G2E). The most important anticipated benefits of e-government include improved efficiency, convenience, and better accessibility of public services.
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