change management

Change management is a structured approach to change in individuals, teams, organizations and societies that enables the transition from a current state to a desired future state.
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A set of techniques that aid in evolution, composition and policy management of the design and implementation of an object or system.
(1995-02-16)

The term used to describe activities involved in (1) defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing business and overcoming resistance to change; (2) building consensus among customers and other stakeholders on specific changes designed to better meet their needs; and (3) planning, testing, and implementing all aspects of the transition from one organizational mission, structure, or business process to another.