Total Quality Management

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction at continually lower real costs.
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An organisation's management approach centred on quality, based on the participation of all its members and aimed at long-term success through customer satisfaction and benefits to the members of the organisation and to society.

a business system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organisation so as to enable efficiency, effectiveness and economy in the drive for customer satisfaction.