TQM

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction at continually lower real costs.
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a business system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organisation so as to enable efficiency, effectiveness and economy in the drive for customer satisfaction.

A term initially coined by the Naval Air Systems Command to describe its Japanese style management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.

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TOTAL QUALITY MANAGEMENT. TQM