Quality Function Deployment (QFD)

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Raynet Business | Marketing DictionaryDownload this dictionary
Quality Function Deployment (QFD)
trying to ensure that the eventual design of a product or service actually meets the needs of the customer (see TQM, value engineering).

Copyright © 2001, Ray Wright

ISO DictionaryDownload this dictionary
Quality function deployment (QFD)
A structured method in which customer requirements are translated into appropriate technical requirements for each stage of product development and production. The QFD process is often referred to as listening to the voice of the customer.


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