BHCA

In telecommunications, Busy Hour Call Attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. BHCA is the number of telephone calls attempted at the busiest hour of the day (peak hour), and the higher the BHCA, the higher the stress on the network processors. BCHA is not to be confused with BHCC (Busy Hour Call Completion) which thruly measures the throughput capacity of the network. If a bottleneck in the network exists with a capacity lower than the estimated BHCA, then congestion will occur resulting in many failed calls and customer dissatisfaction.
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