Active Listening | English | Dictionary & Translation by Babylon

Active listening

Active listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.
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MONASH Marketing Dictionary

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Active Listening

listening that is more than passively hearing what the customer is saying; implies the need for a salesperson to think while listening and to evaluate what is being said.

2004 (c) Copyright & Reprint Courtesy of the Dept. of Marketing, Faculty of Business and Economics , Monash University; edited by Mr. Don Bradmore.

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